Last updated: 26 June 2026
This Privacy Policy explains how Arc Roof World ("we", "us", or "our") collects, uses, stores, and protects your personal information when you visit our website arcroofworld.com(the "Website") or contact us regarding our retractable mobile shelters and related products and services.
We are an industrial manufacturer and exporter, and most of the personal information we handle relates to business inquiries from companies and professionals. We are committed to protecting your privacy and handling your data in a lawful, transparent, and secure manner.
By using our Website or submitting an inquiry to us, you agree to the practices described in this Policy.
- Who We Are
This Website is operated by:
Shanghai Ruicha Intelligent Technology Co., Ltd. (上海睿察智能科技有限公司) Address: Shanghai, China Email: sales@arcroofworld.com Phone: +86 181 1620 6708 WhatsApp: https://wa.me/8618116206708
If you have any questions about this Policy or how we handle your data, please contact us using the details above.
- Information We Collect
We only collect information that is necessary to respond to your inquiries and operate our business. This may include:
Information you provide directly
- Name and job title
- Company or organization name
- Email address
- Phone number / WhatsApp number
- Country or region
- The content of your message, inquiry, or quotation request (for example, product type, dimensions, quantity, project requirements)
Information collected automatically
- IP address and approximate location (country/region level)
- Browser type and device information
- Pages visited, time spent, and referring website
- Cookie and analytics data (see Section 8)
We do not intentionally collect sensitive personal data (such as government ID numbers, financial account details, health information, or biometric data) through this Website. Please do not submit such information to us through our contact forms.
- How We Collect Your Information
We collect information when you:
- Submit a contact form, quotation request, or product inquiry on the Website
- Email us or message us via WhatsApp
- Subscribe to receive product information or catalogs
- Interact with our Website (through cookies and analytics tools)
- How We Use Your Information
We use your information for the following purposes:
- To respond to your inquiries and provide quotations
- To send product information, technical specifications, and catalogs you have requested
- To process and manage orders, shipping, and export documentation
- To provide after-sales support and communicate about your project
- To improve our Website, products, and customer service
- To comply with legal, tax, and export-control obligations
- To prevent fraud and protect the security of our Website
We will not use your contact details for unrelated marketing without a lawful basis, and you can opt out of marketing communications at any time (see Section 9).
- Legal Basis for Processing (for EEA / UK users)
Where the EU General Data Protection Regulation (GDPR) or UK GDPR applies, we process your personal data on one or more of the following legal bases:
- Consent – where you have given clear consent (for example, subscribing to receive catalogs).
- Performance of a contract – where processing is necessary to provide a quotation, fulfill an order, or arrange shipment.
- Legitimate interests– to respond to business inquiries, operate and secure our Website, and develop our business, provided your rights do not override these interests.
- Legal obligation – where we are required to retain or disclose data to comply with applicable laws.
- How We Share Your Information
We do not sell or rent your personal information to third parties.
We may share your information only when necessary, with:
Logistics, freight, and customs partners– to arrange international shipping and export documentation for your order.
- Service providers – such as website hosting, email, and analytics providers who process data on our behalf under confidentiality obligations.
- Authorities or regulators– where required by applicable law, court order, or to protect our legal rights.
We require all third parties to keep your data secure and to use it only for the purposes we specify.
- International Data Transfers
We are based in China, and our business serves customers worldwide, including Southeast Asia, the Middle East, and other regions. As a result, the information you provide may be transferred to, stored, and processed in China and in other countries where we or our service providers operate.
Data protection laws in these countries may differ from those in your own country. Where required by law, we take appropriate steps to ensure your data is treated securely and in accordance with this Policy.
By submitting your information to us, you acknowledge that it may be transferred and processed as described above.
- Cookies and Analytics
Our Website may use cookies and similar technologies to:
- Enable basic Website functions
- Remember your language preference
- Understand how visitors use the Website (analytics)
- Improve performance and user experience
You can control or disable cookies through your browser settings. Disabling certain cookies may affect how parts of the Website function. Where required by law, we will ask for your consent before placing non-essential cookies.
- Your Rights
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your personal information ("right to be forgotten")
- Object to or restrict certain processing
- Withdraw consent at any time
- Data portability – receive your data in a portable format
- Opt out of marketing communications
To exercise any of these rights, please contact us at sales@arcroofworld.com. We will respond within the timeframe required by applicable law. We may need to verify your identity before fulfilling your request.
- Data Retention
We retain personal information only for as long as necessary to:
- Respond to and manage your inquiry or order
- Provide ongoing customer and after-sales support
- Comply with legal, tax, accounting, and export-control requirements
When your information is no longer needed, we will securely delete or anonymize it.
- Data Security
We use reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. Please use caution when sending sensitive information online.
- Children's Privacy
Our Website and products are intended for businesses and professional buyers. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
- Third-Party Links
Our Website may contain links to third-party websites or platforms (such as WhatsApp). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.
- Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with an updated "Last updated" date. We encourage you to review this Policy periodically.
- Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or your personal data, please contact us:
Shanghai Ruicha Intelligent Technology Co., Ltd.(上海睿察智能科技有限公司) Address: Shanghai, China Email: sales@arcroofworld.com Phone: +86 181 1620 6708 WhatsApp: https://wa.me/8618116206708 Website: https://arcroofworld.com